Frequently Asked
Questions at 36ji Casino

Creating a 36ji account is quick and straightforward. Visit the 36ji Login page and look for the registration option. You'll need to provide a valid email address or mobile number, choose a secure password, and confirm that you are at least 21 years of age — the minimum legal age for casino-style gambling in the Philippines. After submitting your details, you'll receive a verification code via email or SMS to activate your account. Once verified, you can log in and start exploring all the games 36ji has to offer.

The minimum age to register and play at 36ji Casino is 21 years old. This is a strict legal requirement under Philippine gambling regulations. All players must complete identity verification (KYC) using a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, SSS/GSIS ID, or Voter's ID — to confirm their age and identity. Accounts found to belong to players under 21 will be immediately suspended.

To complete KYC (Know Your Customer) verification at 36ji Casino, you will need to submit at least one valid Philippine government-issued photo ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID (COMELEC)
• PRC Professional ID

You may also be asked to submit a recent selfie holding your ID, and in some cases a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is required before your first withdrawal can be processed.

Go to the 36ji Login page and click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your account. You'll receive a password reset link or OTP (one-time PIN) within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam/junk folder or make sure you're using the correct email address. Still stuck? Contact 36ji support via live chat for assistance.

Yes, you can update your registered contact details through your 36ji account settings. For security purposes, changing your email or mobile number requires identity verification — you'll need to confirm your current credentials and may be asked to verify the new contact details via OTP. If you're having trouble updating your details, reach out to the 36ji support team via live chat and they'll guide you through the process.

No. Each player is permitted to hold only one active 36ji Casino account. Creating multiple accounts is a violation of 36ji's Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve the issue before it affects your access.

You can request account closure by contacting the 36ji support team via live chat or by emailing [email protected] (plain text — not a clickable link). Before closing your account, make sure to withdraw any remaining balance. If you're closing your account due to concerns about your gambling habits, we strongly recommend using the self-exclusion tool instead — it's specifically designed to help players take a break while keeping their account and balance secure.

Account suspensions at 36ji can occur for several reasons, including: incomplete KYC verification, suspected fraudulent activity, violation of Terms & Conditions (such as holding multiple accounts), self-exclusion activation, or a security flag triggered by unusual login activity. If your account has been locked unexpectedly, contact 36ji support via live chat with your registered email or mobile number ready. Our team will investigate and advise you on the next steps as quickly as possible.

Log in to your 36ji account and navigate to the Cashier or Deposit section. Select your preferred payment method, enter the amount you wish to deposit (in Philippine Peso, ₱), and follow the on-screen instructions to complete the transaction. Most deposits via GCash and PayMaya/Maya are credited to your 36ji account within minutes. Bank transfers may take slightly longer depending on your bank's processing time.

36ji Casino supports the following payment methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines
• PayMaya / Maya — fast and widely used digital wallet
• Bank Transfer — supported banks include BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted at 36ji Casino.

The minimum deposit amount at 36ji Casino varies by payment method, but is generally set at ₱100 for GCash and PayMaya/Maya deposits. Bank transfer minimums may be slightly higher depending on the bank. Check the Cashier section of your 36ji account for the most up-to-date minimum and maximum deposit limits for each payment method.

GCash and PayMaya deposits are usually credited within 1–5 minutes. Bank transfers can take up to 1–3 business days depending on the bank. If your deposit hasn't appeared after the expected processing time, first check your payment app or bank statement to confirm the transaction was completed successfully. If the funds were deducted but not credited to your 36ji account, contact support via live chat and provide your transaction reference number, amount, and payment method. Our team will investigate and resolve the issue promptly.

36ji Casino does not charge any fees on deposits from our side. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees or service charges. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your 36ji account will reflect the exact amount deposited after any third-party fees applied by your payment provider.

Yes. 36ji Casino provides responsible gaming tools that allow you to set your own deposit limits on a daily, weekly, or monthly basis. You can configure these limits in your account's Responsible Gaming settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is designed to prevent impulsive decisions. You can lower your limit at any time with no waiting period. Learn more on our Responsible Gaming page.

No. 36ji Casino does not accept cryptocurrency of any kind — including Bitcoin, Ethereum, USDT, or any other digital currency. This is in line with current Philippine payment regulations. All deposits and withdrawals at 36ji are processed in Philippine Peso (₱) through approved local payment channels: GCash, PayMaya/Maya, bank transfer, and debit card.

Log in to your 36ji account and go to the Cashier section, then select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process withdrawals. Once submitted, withdrawal requests are reviewed by our finance team before being processed.

Withdrawal processing times at 36ji Casino are as follows:

• GCash / Maya: Typically 1–24 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank

Processing times may be longer during peak periods or if additional verification is required. First-time withdrawals may take slightly longer as our team completes the standard security review. You'll receive a notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at 36ji Casino is generally ₱200, though this may vary by payment method. Check the Cashier section of your account for the current minimum and maximum withdrawal limits applicable to your chosen payment channel. Withdrawal requests below the minimum threshold will not be processed.

Withdrawal requests at 36ji may be declined for the following reasons:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The payment details provided do not match your registered account information
• A security review has flagged the transaction for further investigation

If your withdrawal was rejected, you'll receive a notification explaining the reason. Contact 36ji support via live chat if you need clarification or assistance resolving the issue.

36ji Casino does not charge withdrawal fees on our end for standard withdrawal requests. However, your bank or e-wallet provider may apply their own receiving fees or charges. We recommend checking with GCash, Maya, or your bank for their current fee structure. Any fees charged by third-party payment providers are outside 36ji's control and are the responsibility of the player.

You may be able to cancel a withdrawal request while it is still in "Pending" status — before it has been approved and processed by our finance team. Check your transaction history in the Cashier section for a cancel option. Once a withdrawal has been approved and sent, it cannot be reversed. If you need to cancel an in-progress withdrawal, contact 36ji support via live chat as quickly as possible and our team will check whether cancellation is still possible.

36ji Casino offers a wide variety of online casino games designed for Filipino players, including:

• Slots — hundreds of video slot titles with various themes, paylines, and bonus features
• Bingo — online bingo rooms with multiple card options and jackpot prizes
• Royal Fishing — immersive multiplayer fishing arcade games
• Win Drop — exciting drop-and-win style games with real-time prizes
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more, streamed in real time

New games are added regularly. Visit the 36ji Casino page for the full current game library.

36ji Casino is fully optimised for mobile play directly through your smartphone's browser — no app download required. Simply visit 36ji.vip on your Android or iOS device and the site will automatically adapt to your screen size for a smooth, app-like experience. You can add the site to your home screen for quick access. Check the 36ji platform for the latest information on any dedicated app availability.

Yes. All games at 36ji Casino use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are reputable software developers whose RNG systems are regularly audited by independent testing laboratories. This means every spin, card draw, or bingo ball is genuinely random — no game is rigged or manipulated in any way.

Many slot titles and select other games at 36ji Casino offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real funds. Note that winnings from demo play are not real and cannot be withdrawn. Live casino games and some jackpot titles may not be available in demo mode. Check the individual game page for availability.

If your internet connection drops during a game, 36ji's system will attempt to complete the round based on the last confirmed game state. When you reconnect and log back in, you should be able to see the outcome of the interrupted round in your game history or transaction log. If you believe a disconnection caused an error in your balance or game result, contact 36ji support via live chat with the approximate time and game title — our team can investigate the server logs and resolve any discrepancies.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of rounds and does not guarantee individual session results. Most slots at 36ji Casino have RTPs ranging from 94% to 97%. You can find the specific RTP for each game in its information or paytable section.

36ji Casino offers a welcome bonus for new players upon their first deposit. The specific bonus amount, match percentage, and any free spins included may vary based on current promotions. Visit the Promotions section of the 36ji platform after registering to see the latest welcome offer available to you. All bonuses are subject to wagering requirements — make sure to read the full bonus terms before claiming any offer.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must wager a bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Free spins awarded as part of a 36ji bonus are typically credited to your account automatically and are valid on specific slot games as stated in the promotion terms. To use them, navigate to the designated slot game and your free spins will be available to activate. Free spin winnings are usually credited as bonus funds subject to wagering requirements. Free spins have an expiry period — check the promotion terms for the validity window, as unused free spins will expire after the stated period.

Bonuses at 36ji Casino have an expiry date — if the wagering requirements are not met within the validity period, the bonus and any associated winnings are automatically forfeited. Bonuses may also be removed if a withdrawal is requested before wagering requirements are completed, or if a terms violation is detected. If you believe your bonus was removed in error, contact 36ji support via live chat with the bonus name and approximate date it was credited, and our team will review your account.

Yes, 36ji Casino rewards loyal players through a tiered VIP and loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Higher VIP tiers unlock exclusive benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and personalised promotions. Visit the VIP or Rewards section of the 36ji platform for full details on the current programme structure and how to progress through the tiers.

36ji Casino operates within the Philippine online gaming regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation). The platform uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. For full details on how we handle your data, read our Privacy Policy.

Yes. 36ji Casino supports two-factor authentication (2FA) to add an extra layer of security to your account. When enabled, you'll be required to enter a one-time PIN (OTP) sent to your registered mobile number or email address each time you log in from a new device or location. We strongly recommend enabling 2FA in your account security settings to protect against unauthorized access.

36ji Casino collects only the personal information necessary to operate your account, process transactions, and comply with regulatory requirements. We do not sell your personal data to third parties. Your information may be shared with payment processors and regulatory bodies as required by law. You have the right to request access to, correction of, or deletion of your personal data. For full details, please review our Privacy Policy.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your 36ji account, take the following steps immediately:

• Change your password right away via the account settings
• Enable 2FA if not already active
• Contact 36ji support via live chat and report the suspicious activity
• If you believe your payment account (GCash, Maya, or bank) has also been compromised, contact your payment provider immediately

Our security team will investigate and take appropriate action to secure your account as quickly as possible.

36ji Casino provides a self-exclusion tool that allows you to temporarily or permanently suspend your account if you feel you need a break from gambling. You can activate self-exclusion through your account's Responsible Gaming settings, or by contacting our support team via live chat. Self-exclusion periods range from 24 hours to permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Learn more on our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available. 36ji Casino encourages all players to gamble responsibly and to seek support if needed. You can reach out to the following resources in the Philippines:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for guidance and referrals
• National Center for Mental Health (NCMH) — 24/7 crisis hotline: 1553
• In Touch Community Services — counselling and mental health support

You can also use 36ji's built-in responsible gaming tools — deposit limits, session time limits, and self-exclusion — available on our Responsible Gaming page.

Yes. 36ji Casino allows you to set session time limits in your Responsible Gaming settings. Once your set time limit is reached, you'll receive a notification and may be automatically logged out depending on your settings. This tool helps you stay in control of how long you spend playing. You can also set loss limits and wager limits to manage your spending. All responsible gaming tools are available in your account settings or on our Responsible Gaming page.

36ji Casino takes underage gambling prevention very seriously. All players must confirm they are at least 21 years old during registration, and KYC identity verification is required before any withdrawal can be processed. Our team actively monitors for signs of underage access and will immediately suspend any account found to belong to a player under 21. If you are a parent or guardian concerned about a minor accessing gambling sites, we recommend using parental control software to restrict access to gambling websites on shared devices.

A reality check is a periodic reminder that appears on screen during your gaming session to let you know how long you've been playing and how much you've wagered or won/lost during that session. You can set the frequency of reality check reminders (e.g., every 30 minutes, every hour) in your Responsible Gaming settings. When a reality check appears, you can choose to continue playing or end your session. This tool is designed to help you stay aware of your gambling activity and make informed decisions. Gambling is addictive. Know when to stop.